Shipping Policy

Effective Date: 25 June 2026

Thank you for choosing Liv Truself Ventures. We are committed to delivering your organic, Ayurvedic, and consciously crafted products safely and efficiently.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods, festive seasons, or high order volumes, processing times may be slightly longer.

Shipping Coverage

We currently ship to:

  • Malaysia (Peninsular & East Malaysia)
  • Singapore

For international shipping inquiries, please contact us before placing your order.

Delivery Time

Estimated delivery times are as follows:

Malaysia

  • Peninsular Malaysia: 2–5 business days
  • East Malaysia (Sabah & Sarawak): 5–10 business days

Singapore

  • Estimated delivery: 5–10 business days

Delivery timelines are estimates only and may vary depending on courier services, weather conditions, customs clearance, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Parcel weight and dimensions
  • Courier service rates

Any applicable shipping promotions or free shipping offers will be clearly stated on our website.

Incorrect Shipping Information

Please ensure that all shipping details provided are accurate and complete.

Liv Truself Ventures shall not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays

While we strive to meet the estimated delivery timelines, we are not liable for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs inspections
  • Public holidays
  • Force majeure events beyond our control

We appreciate your patience and understanding should such delays occur.

Damaged or Missing Parcels

If your parcel arrives damaged or if items are missing, please contact us within 48 hours of receiving your order.

Please provide:

  • Order number
  • Photographs of the package and products received
  • Description of the issue

We will investigate the matter and work towards a fair resolution.

Sustainable Packaging

In line with our commitment to sustainability and Ahimsa principles, we strive to minimize environmental impact by using recyclable, reusable, or responsibly sourced packaging materials whenever possible.

Minor variations in packaging materials may occur as part of our continuous efforts to reduce waste.

Contact Us

If you have any questions regarding shipping, please contact:

Liv Truself Ventures

Thank you for supporting conscious, sustainable, and Ayurvedic skincare.